Certification Courses

Based on The Complete Manager Makeover® curriculum and its author’s almost 30 years of Human Resource experience, The Complete Manager Makeover® offers management and leadership development training that provides relevant, practical and essential support to strengthen managerial skills used at every stage of the employee life cycle including:  recruitment, interviewing, onboarding, development, retention, separation and so much more!

Pre-Approved and offer Recertification Credits for SHRM and HRCI


Small Business Owners (With 1 Employee Or 100+)
Office Managers
Human Resources Representatives
Administrative Assistants Who Manage HR
Employees Being Developed for Managerial Roles
Newly Promoted Supervisors and Managers.
Current Supervisors and Managers Seeking to Enhance Skills
Individuals Committed to Self-Development

HR Certification Institute's® official seal confirms that HBL Resources, Inc. meets the criteria for pre-approved recertification credit[s] for any of HRCI's eight credentials, including SPHR® and PHR®

HBL Resources, Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®


6 Steps to Legal
& Effective Interviews

6 Steps for Legal Hiring and Effective Interviews:  Making poor hiring decisions (and keeping bad hires) based on basic interviewing skills alone, costs companies millions of dollars every year. This course provides participants with knowledge and skills to conduct legal and effective interviews that help screen out potential problem hires and reduce subjective  evaluation of candidates.


Training and Evaluating
for Success

During this course, participants will learn their role of importance in the training process as it relates to the principles of adult learning using a Four Step System of training.  Learning how to provide feedback, conduct effective evaluations and use S.M.A.R.T. objectives serves to improve participants’ knowledge and confidence in this critical talent management function.


Feedback & Performance Improvement Discussions

Legal and effective feedback, coaching and discipline processes are one of the best safeguards against charges of discrimination or wrongful discharge. Discover the critical communication skills necessary to engage others in day-to-day and ongoing coaching sessions, increase knowledge of legal and appropriate corrective discipline procedures, improve confidence in conducting performance infraction discussions and understand appropriate documentation procedures.


Employment Law Compliance for Business ADA, ADEA, FLSA, FMLA, EEOC and more!!

Whether you’re hiring, firing, disciplining, promoting, considering requests for leave or dealing with any of dozens of other employee issues, when you are making decisions and carrying out personnel duties, it can be a legal minefield and you need to be aware that expensive legal consequences are possible at every step.  This course addresses federal employment regulations including practical day to day application in your role.


DISC The Model of
Human Behavior

DISC is the universal language of observable human behavior, or “how we act”. Understanding the dynamics associated with personality in the workplace plays a key role in how one behaves, reacts, and engages with others.  This course teaches behavioral awareness which improves how individuals communicate, motivate, and persuade others – directly impacting your organization’s bottom line.  

generational managers

When Generations Engage (Generational Diversity)

Companies are continuously challenged with generational differences in their markets and workforces. Clashes arise from differing viewpoints and communication styles which negatively impact sales, employee and supervisory interactions. This course seeks first to understand each generation and  set the framework of the FIVE  GENERATIONS and the world and workplace dynamics that have been their driving forces. Understand and explore the generational gaps and how best to recruit, retain, motivate & market to each of them.

Get the training you need to succeed in the workforce, don't delay... START TODAY

Lisa I. Perez

About the Facilitator - Lisa I. Perez, SPHR, SHRM-SCP

The Founder of HBL Resources, with nearly 30 years of HR experience is the recipient of a 2020 Silver Stevie Award for Entrepreneur of the Year.  She is a Certified BridgeBuilder® Trainer who facilitates Generational Diversity in the Workplace, a DISC Certified Human Behavior Specialist and holds two nationally recognized HR certifications.  Lisa has been invited to speak at The Society for Human Resource Management national conference, HR Florida State Conferences and various county business conferences, chambers and associations. Originally from Brooklyn, NY, she is a wife, mom, grandma and craft geek.

Connect With Like Minded Individuals While Transforming The Human in Human Resources®

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