Leadership Certification Course

The Complete Manager Makeover® offers a leadership certification course based on its curriculum and the author’s nearly 30 years of Human Resource experience. This management and leadership development training provides relevant, practical, and essential support to strengthen managerial skills used at every stage of the employee life cycle, including recruitment, interviewing, onboarding, development, retention, separation, and much more!

Pre-Approved and offer Recertification Credits for SHRM and HRCI


Small Business Owners (With 1 Employee Or 100+)
Office Managers
Human Resources Representatives
Administrative Assistants Who Manage HR
Employees Being Developed for Managerial Roles
Newly Promoted Supervisors and Managers.
Current Supervisors and Managers Seeking to Enhance Skills
Individuals Committed to Self-Development

HR Certification Institute's® official seal confirms that HBL Resources, Inc. meets the criteria for pre-approved recertification credit[s] for any of HRCI's eight credentials, including SPHR® and PHR®

HBL Resources, Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®

Leadership Certification Course Curriculum


6 Steps to Legal
& Effective Interviews

The "6 Steps for Legal Hiring and Effective Interviews" course is an essential component of the new manager certification, offering skills for conducting legal and effective interviews. This module aims to minimize the risks associated with poor hiring decisions by emphasizing the importance of thorough and objective candidate evaluations.


Training and Evaluating
for Success

In this certification course for managers, participants will understand their crucial role in the training process, aligned with adult learning principles, using a Four-Step Training System. They will master the art of giving feedback, conducting effective evaluations, and applying S.M.A.R.T. objectives, improving their skills and confidence in this critical talent management function.


Feedback & Performance Improvement Discussions

Legal and effective feedback, coaching and discipline processes are one of the best safeguards against charges of discrimination or wrongful discharge. Discover essential communication skills crucial for engaging others in regular and continuous coaching sessions in this manager certification course. Improve your understanding of legal and suitable corrective action methods, boost your confidence in handling discussions about performance infractions, and learn the correct documentation procedures.


Employment Law Compliance for Business ADA, ADEA, FLSA, FMLA, EEOC and more!!

Whether you’re hiring, firing, disciplining, promoting, considering requests for leave or dealing with any of dozens of other employee issues, when you are making decisions and carrying out personnel duties, it can be a legal minefield and you need to be aware that expensive legal consequences are possible at every step. This course addresses federal employment regulations including practical day-to-day application in your role.


DISC The Model of
Human Behavior

DISC is the universal language of observable human behavior, or “how we act”. Understanding the dynamics associated with personality in the workplace plays a key role in how one behaves, reacts, and engages with others.  This leadership course teaches behavioral awareness which improves how individuals communicate, motivate, and persuade others – directly impacting your organization’s bottom line.  

generational managers

When Generations Engage (Generational Diversity)

Companies are continuously challenged with generational differences in their markets and workforces. Clashes arise from differing viewpoints and communication styles which negatively impact sales, employee and supervisory interactions. This leadership certification course seeks first to understand each generation and  set the framework of the FIVE  GENERATIONS and the world and workplace dynamics that have been their driving forces. Understand and explore the generational gaps and how best to recruit, retain, motivate & market to each of them.

Get the Training You Need to Succeed in the Workforce

Lisa I. Perez

About the Facilitator - Lisa I. Perez, SPHR, SHRM-SCP

The Founder of HBL Resources, with nearly 30 years of HR experience is the recipient of a 2020 Silver Stevie Award for Entrepreneur of the Year.  She is a Certified BridgeBuilder® Trainer who facilitates Generational Diversity in the Workplace, a DISC Certified Human Behavior Specialist and holds two nationally recognized HR certifications.  Lisa has been invited to speak at The Society for Human Resource Management national conference, HR Florida State Conferences and various county business conferences, chambers and associations. Originally from Brooklyn, NY, she is a wife, mom, grandma and craft geek, and a distinguished expert in HR Management Training.

Connect With Like-Minded Individuals While Transforming The Human in Human Resources®

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