Extraordinary Executive Assistant Program

The Complete Manager Makeover® Extraordinary Executive Assistant Program offers a comprehensive curriculum designed by a Professional Executive with over 40 years of administrative experience. This program boosts productivity, professionalism, and effectiveness through a focused approach to enhance the skills of your administrative professionals. It consists of six (6) two-hour intensive virtual sessions, providing flexible, high-impact training that’s easy to integrate into your team's schedule. PLUS, the curriculum is aligned to the Certified Administrative Professional (CAP) Certification Exam.

UPCOMING DATES

1 - Tuesday, July 15, 10 am-12 pm
3 - Tuesday, July 22, 10 am-12 pm
5 - Tuesday, July 29, 10 am-12 pm
2 - Thursday, July 17, 2pm - 4 pm
4 - Thursday, July 24, 2pm - 4 pm
6 - Thursday, July 31, 2pm - 4 pm

WHO SHOULD ENROLL:

Executive Assistants Seeking Enhanced Skills
Administrative Assistants/Support Staff - Incumbent or New Hires
Office Managers or Office Support Specialists
Employees Developing into Administrative Roles
Any Administrative Professional Committed to Self-Development

WHY ATTEND:

Participants should attend to gain a deeper understanding of their roles, acquire advanced skills, and enhance their career potential. This course offers practical tips and techniques that will empower attendees to progress from being effective Administrative Assistants to becoming extraordinary Administrative Professionals. Additionally, the content aligns with the Certified Administrative Professional (CAP) exam, giving attendees a competitive edge in their professional development.

“Thanks to the vast knowledge I acquired during this course, I am now better equipped to face the challenges that come with my administrative role. I found that mastering time management and prioritization was the most valuable lesson I gained, and one standout lesson in the course was the concept of “cubicle etiquette.” It may seem like a small thing, but showing consideration towards your colleagues can greatly impact your productivity."

DIANE KUNTZ

OFFICE SUPPORT SPECIALIST, BROWARD COUNTY TRANSIT

Extraordinary Executive Assistant Course Curriculum

All individual Sessions can be expanded to 3 hour programs. 

1 - In the Office or Around Cubicles it’s all About Etiquette

Office & Cubicle Etiquette is crucial in a professional work environment because knowing the right behavior in common workplace areas and situations has a significant impact on the way we are perceived by others both inside the organization and with our customers. A successful Executive Assistant must demonstrate etiquette in every task and situation and this session will provide the right etiquette in various environments and situations.

2- Extraordinary Communication Skills: Office, Telephone & Email

Assistant to improve understanding while ensuring a friendly, professional, and helpful demeanor which is essential to your professional reputation, the company image and the department in which you work. Top-notch skills remain in high demand for today’s Executive Assistants who need to effectively communicate via email, text, digital message, telephone and more. This session focuses on the necessary verbal and non-verbal messaging skills including do’s, and don’ts for various types of communications.

3 - Business Writing & Documents: Text & Tech Tools

Focusing on the synergy between text, documents and technological tools, this course explores the fundamentals of effective business communication and harnesses the power of technology to optimize and understand document creation and storage. Participants will explore the art of crafting clear, concise, and professional business documents, emphasizing various formats, styles, and technologies to ensure written communications are sent in the right format and verse to be easily understood and not misinterpreted.

4 - Creating Effective Teams by Managing Change & Conflict

The dynamic exploration of organizational development principles centered on cultivating effective teams through change management and conflict strategies is presented in this session that will delves into the strategies and methodologies crucial for fostering cohesive and high-performing teams. Emphasizing the pivotal role of change management and conflict resolution, participants will acquire invaluable insights and practical techniques for driving positive transformation and mitigating discord within teams.

5 - Managing Multiple Bosses

In today office environment it is not uncommon to support more than one Executive. Managing Multiple Bosses will equip Administrative Assistants with the essential skills and strategies to effectively navigate the complexities of working under multiple supervisors. Participants will learn practical techniques to prioritize tasks, communicate effectively, and maintain productive relationships with various managers. This session empowers individuals to handle the challenges associated with reporting to multiple bosses while maintaining productivity and professionalism.

6 - Meeting, Event & Project Management

Coordinating and overseeing meetings, events, and projects with precision and finesse is multifaceted. This session provides participants with insights into the intricacies of planning, executing, and managing diverse projects, meetings, and events. From conceptualization to execution, this course navigates the fundamental principles and best practices essential for orchestrating successful and impactful meetings, events and projects.

"I recommend this class to anyone looking to enhance their administrative skills and looking for advancement opportunities. The virtual format and the class materials were engaging and effective for learning. The most valuable skills I gained were how to manage multiple bosses, and I also learned a lot about cubicle etiquette. The class has positively impacted my professional development and career advancement opportunities.”

Broward County Florida

S. BURTON

HUMAN RESOURCES BROWARD COUNTY

Get the Administrative Skills You Need to Succeed in Today's Workplace

Lisa I. Perez

About the Facilitator - Lisa I. Perez, SPHR, SHRM-SCP

The Founder of HBL Resources, with over 40 years of administrative expertise and over 30 years of HR experience is the  recipient of a 2020 Silver Stevie Award for Entrepreneur of the Year.  She is a Certified BridgeBuilder® Trainer who facilitates Generational Diversity in the Workplace, a DISC Certified Human Behavior Specialist and holds two nationally recognized HR certifications.  Lisa has been invited to speak at The Society for Human Resource Management national conference, HR Florida State Conferences and various county business conferences, chambers and associations. Originally from Brooklyn, NY, she is a wife, mom, grandma and craft geek, and a distinguished expert in HR & Management Training.