Host The Complete Manager Makeover Course

Transform Your Workplace

Is your company looking to Host The Complete Manager Makeover to transform managers into true leaders, or are you struggling with low morale and decreased productivity due to inadequately trained management?
Have you noticed a higher turnover rate?
Do your supervisors need support and resources to manage their teams effectively?

The Complete Manager Makeover is here to help with training, tools, and procedures to equip your managers with the skills they need to handle difficult conversations and lead their teams to success. Let our expert trainers transform your organization's culture and host The Complete Manager Makeover today!

Pre-Approved and offer Recertification Credits for SHRM and HRCI

Who Should Attend:

Anyone who Managers People
Office Managers
Human Resources Representatives
Administrative Assistants Who Manage HR
Employees Being Developed for Managerial Roles
Newly Promoted Supervisors and Managers
Current Supervisors and Managers Seeking to Enhance Skills
Individuals Committed to Self-Development
Small Business Owners (With 1 Employee Or 100+)

HR Certification Institute's® official seal confirms that HBL Resources, Inc. meets the criteria for pre-approved recertification credit[s] for any of HRCI's eight credentials, including SPHR® and PHR®

SHRM Provider

HBL Resources, Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®


Host the CMM Course Curriculum


6 Steps for Legal
& Effective Interviews

6 Steps for Legal Hiring and Effective Interviews:  Making poor hiring decisions (and keeping bad hires) based on basic interviewing skills alone, costs companies millions of dollars every year. This course provides participants with knowledge and skills to conduct legal and effective interviews that help screen out potential problem hires and reduce subjective  evaluation of candidates.


Training and Evaluating
for Success

In this course, participants will discover the critical importance of their role in the training process, guided by the principles of adult learning through a Four Step System. They will learn to offer constructive feedback, carry out effective evaluations, and apply S.M.A.R.T. objectives, significantly improving their knowledge and confidence in this critical talent management function.


Feedback & Performance Improvement Discussions

Legal and effective feedback, coaching and discipline processes are one of the best safeguards against charges of discrimination or wrongful discharge. Discover the critical communication skills necessary to engage others in day-to-day and ongoing coaching sessions, increase knowledge of legal and appropriate corrective discipline procedures, improve confidence in conducting performance infraction discussions and understand appropriate documentation procedures.


Looking at the Legalities ADA, ADEA, FLSA, FMLA, EEOC and more!!

Whether you’re hiring, firing, disciplining, promoting, considering requests for leave or dealing with any of dozens of other employee issues, when you are making decisions and carrying out personnel duties, it can be a legal minefield and you need to be aware that expensive legal consequences are possible at every step.  This course addresses federal employment regulations including practical day to day application in your role.


DISC The Model of
Human Behavior

DISC is the universal language of observable human behavior, or “how we act”. Understanding the dynamics associated with personality in the workplace plays a key role in how one behaves, reacts, and engages with others.  This course teaches behavioral awareness which improves how individuals communicate, motivate, and persuade others – directly impacting your organization’s bottom line.  

generational managers

When Generations Engage (Generational Diversity)

Companies are continuously challenged with generational differences in their markets and workforces. Clashes arise from differing viewpoints and communication styles which negatively impact sales, employee and supervisory interactions. This course seeks first to understand each generation and  set the framework of the FIVE  GENERATIONS and the world and workplace dynamics that have been their driving forces. Understand and explore the generational gaps and how best to recruit, retain, motivate & market to each of them.

Lisa I. Perez

About the Author and Creator
Lisa I. Perez, SPHR, SHRM-SCP

The Founder of HBL Resources, with nearly 30 years of HR experience is the recipient of two 2020 Silver Stevie Award for Entrepreneur of the Year and Human Resources Professional of the Year.  She is a Certified BridgeBuilder® Trainer who facilitates Generational Diversity in the Workplace, a DISC Certified Human Behavior Specialist and holds two nationally recognized HR certifications.  Lisa has been invited to speak at The Society for Human Resource Management national conference, HR Florida State Conferences and various county business conferences, chambers and associations. Originally from Brooklyn, NY, she is a wife, mom, grandma and craft geek.

"Our company has enrolled several of our managers in Lisa’s Complete Manager Makeover. Our Team Members that completed the program have nothing but great things to report about it. They’ve all benefited both personally and professionally from the training material that was presented by Lisa during her courses. I strongly recommend enrolling your company’s managerial Team in Lisa’s Complete Manager Makeover."

Robert Sanchez

Robert  E. Sanchez

Regional Operations Manager, United Screening services

“The facilitation of the Model of Human Behavior (which emphasized the value of using D.I.S.C. Assessments) was always engaging and educational and provided ease of application to improve internal working relationships and teams.”

“HBL Resources has developed several components of our Human Resources infrastructure. They have proven to have an expertise and work ethic that surpassed that of many consultants with whom I have worked. In addition to the ability to ensure a very well organized format with content that is both exceptional and up to date, HBL Resources provided policy and procedure documents that were not only of the latest best practices but presented them in an easy to use format.”

Raul Leal Virgin

Raul Leal

CEO, Virgin Hotels


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