Management Mastery Curriculum

Step into the dynamic world of supervision and management with The Complete Manager Makeover® Management Mastery Program™. These virtual training sessions are designed to empower managers with the skills to excel in their organization. These workshops are the gateway to mastering the art of leading teams, hiring top talent, training and developing employees, and motivating them to achieve their full potential.

As the backbone of daily operations, managers gain practical strategies and real-world insights to monitor and enhance employee performance, ensuring teams thrive and achieve outstanding results. Applicable to any workplace these sessions provide managers with the essential skills necessary to demonstrate competency in these crucial areas. Sessions also provide critical awareness of the legalities within the human resources and employee relations functions ensuring managers are prepared to improve employee engagement and retention while mitigating risk to their business.

“One of the standout projects to which Lisa was assigned for an extended period was the delivery of human resources and leadership training. Her approach to this task was meticulous and comprehensive. She diligently planned instructional activities that catered to diverse learning styles and delivered engaging and insightful training sessions.”

GEORGETTE PALMER SMITH

EXECUTIVE DIRECTOR, SEMINOLE TRIBE of FLORIDA NATIVE LEARNING CENTER

WHO SHOULD ENROLL:

Small Business Owners
Office Managers
Human Resources Representatives
Administrative Assistants Who Manage HR
Incumbent Leaders, Managers & Supervisors
Newly Promoted Supervisors and Managers
Individuals Committed to Self-Development
Employees developing to Managerial Roles

WHY ATTEND:

Elevate Your Leadership: The Complete Manager Makeover® Workshops
Unlock your potential with The Complete Manager Makeover® workshops, designed to enhance leadership and management skills for superior business performance, career growth, and personal development. Perfect for organizations aiming to elevate their people management capabilities, these workshops offer a transformative experience for aspiring and seasoned leaders alike.

COURSES WILL IMPROVE:

Knowledge of best practices to maintain legal compliance.
Leadership and Managerial skills.
Employee Performance and Retention.
Management and Supervisor Efficiency.
Workplace Culture.

Management Mastery Curriculum

Each session can be approved for 1.5 HRCI/SHRM Recertification Credits

General Management

Topic Title

An Overview of Federal Employment Laws - How Managers can Mitigate Risk
DISC - The Model of Human Behavior Part 1 - Introduction
DISC - The Model of Human Behavior Part 2 - Interaction Dynamics

Recruitment/Onboarding

Topic Title

Recruitment & Interviewing
Recruitment & Interviewing - The Prides Model of Interviewing
New Employee Onboarding Keys to Retention Steps 1
New Employee Onboarding Keys to Retention Steps 2

Training & Development

Topic Title

4 Steps to Effective Training Part 1
4 Steps to Effective Training Part 2

Self-Leadership

Topic Title

Conducting Effective Meetings
Communication Concepts 1
Communication Concepts 2
Setting Priorities & Delegating Duties 1
Setting Priorities & Delegating Duties 2
The DISC Guide to Conflict Resolution
Strategies for Navigating Change 1
Strategies for Navigating Change 2

Performance Management

Topic Title

Employee Engagement from A-Z
Developing a High-Performance Team Part 1
Developing a High-Performance Team Part 2
Performance Management - The 30-60-90 Day Evaluations
Performance Management - SMART Goals
5 Basic Principles for a Collaborative Workplace
Feedback & Performance Improvement Discussions Part 1
Feedback & Performance Improvement Discussions Part 2
The Separation Discussion - The Managers Role

“I wanted to reach out and thank you. We were able to have you provide the Complete Manager Makeover Training for our Management Team and the feedback was immensely positive... Your style was engaging and the team reported walking away with new knowledge...”

MONICA FIGUEROA KING

CEO, BROWARD HEALTHY START COALITION

Step Up, Lead Strong, and Succeed -
Master the Skills to Succeed in Today's Workplace

Lisa I. Perez

About the Facilitator - Lisa I. Perez, SPHR, SHRM-SCP

The Founder of HBL Resources, with over 40 years of administrative expertise and over 30 years of HR experience is the  recipient of a 2020 Silver Stevie Award for Entrepreneur of the Year.  She is a Certified BridgeBuilder® Trainer who facilitates Generational Diversity in the Workplace, a DISC Certified Human Behavior Specialist and holds two nationally recognized HR certifications.  Lisa has been invited to speak at The Society for Human Resource Management national conference, HR Florida State Conferences and various county business conferences, chambers and associations. Originally from Brooklyn, NY, she is a wife, mom, grandma and craft geek, and a distinguished expert in HR & Management Training.

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