The Importance of Stay Interviews

Stay interviews attempt to discover what makes an employee want to work—or stop working—for the organization and any aspects of the company that need to be addressed to make working there more attractive. Not only can stay interviews enlighten small businesses about issues before they manifest into employee departures, but they also help employees feel heard, showing them that their employer cares enough about retaining them to improve workplace operations.

Stay Interview Best Practices for Employers

Impactful stay interviews can help maximize employee satisfaction, engagement and retention. Consider the following best practices for stay interviews:

  • Establish clear objectives. Before conducting stay interviews, employers should establish clear objectives and goals. It’s important to determine what information should be gathered from employees and how it will be used to improve engagement and retention strategies.
  • Integrate stay interviews into onboarding. Stay interviews aren’t just for the company’s tenured employees; they can be incorporated into the 30-, 60- and 90-day milestones of employee onboarding. By gauging employee satisfaction early on, small businesses can proactively address any issues and make necessary adjustments.
  • Create a safe and confidential environment. Employees should be assured that their feedback will be kept confidential and that there will be no negative repercussions for sharing their thoughts and concerns.
  • Train interviewers. Ensure that managers and HR professionals conducting stay interviews are adequately trained in effective communication and active listening skills.
  • Ask open-ended questions. Open-ended questions can prompt employees to freely share their thoughts, feelings and experiences. Examples of open-ended questions include:
  1.  Are there any challenges or obstacles you’re currently facing in your role?
  2.  How can we better support your professional growth and                     development?
  3. What would cause you to consider leaving the organization?
  • Identify actionable insights. After conducting stay interviews, feedback must be analyzed to identify common themes, trends and actionable insights.
  • Follow up and track progress. Following up with employees after stay interviews is crucial to communicate any actions taken based on their feedback and provide progress updates.

Stay interviews represent a proactive approach to employee retention, as they allow small businesses to gain valuable insights into the factors influencing job satisfaction and commitment. By implementing best practices, organizations can strengthen employee engagement, improve retention rates and foster a positive workplace culture.