The Complete Manager Makeover®

Flagship Program
SHRM & HRCI Recertification Credit Approved

The Complete Manager Makeover® transforms untrained managers into leaders people want to work for. From newly promoted supervisors to the management ranks of enterprise organizations, it teaches the fundamentals of leading well at every stage of the employee life cycle. Skills many organizations assume managers already have, but were never formally taught.

Facilitated on-site, virtual instructor-led and via eCourses

Training That Impacts:

Outcomes That Last

Hire The Right People and Keep Them Engaged

Improve Management Communication & Effectiveness

Gain Confidence in Conducting Tough Employee Conversations

Understand Yourself & Others to Improve Team Dynamics which improves Business Performance

Improve Employee Moral

Learn the Laws to Mitigate Risk and Reduce Liability

Meet Your Facilitator

Lisa I. Perez

With over 30 years of HR experience, Lisa created the CMM to give managers the practical tools that HR textbooks miss. She's a trusted advisor, trainer, and consultant to organizations ranging from boutique firms to Fortune 500 companies.

SPHR · SHRM-SCP · Founder, HBL Resources, Inc.

What Clients Say
Real Outcomes from Real Organizations.

The facilitation of the Model of Human Behavior (which emphasized the value of using D.I.S.C. Assessments) was always engaging and educational and provided ease of application to improve internal working relationships and teams.

Raul Leal

Former CEO, Virgin Hotels

Ms. Perez has a great way with an audience. She always made the topics needing to be discussed more interesting and the time spent in the sessions enlightening. She was always professional but knew the audience and how to keep the attention of all.

Bob Sassani

Senior Director, Wyndham Hotel Group

… it was such a pleasure participating in your session on “Clash of the Generations”. I actually learned A LOT! … we took some of the points we learned and incorporated it into a presentation we gave the next day… Good stuff!”

Beverly Beattie

CEO, Selden Beattie Benefit Advisors

Our company has enrolled several of our managers in Lisa’s Complete Manager Makeover. Our Team Members that completed the program have nothing but great things to report about it. They’ve all benefited both personally and professionally from the training material that was presented by Lisa during her courses. I strongly recommend enrolling your company’s managerial Team in Lisa’s Complete Manager Makeover.

Robert E. Sanchez

Regional Operations Manager, United Screening

Ready to Build Better Managers?

Whether you're enrolling yourself or your entire leadership team, let's find the right fit.

Accreditations & Recognition

The Complete Manager Makeover® has been pre-approved for up to 22.5 recertification credit hours through HR Certification Institute® (HRCI®) and up to 22.5 Professional Development Credits (PDCs) through SHRM for eligible certification holders.

HR Certification Institute’s® official seal confirms that HBL Resources, Inc. meets the criteria for pre-approved recertification credit[s] for any of HRCI’s eight credentials, including SPHR® and PHR®

HBL Resources, Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®

Our Founder was named the winner of a Silver Stevie® Award for Entrepreneur of the Year in the Professional & Business Services category at The 18th Annual American Business Awards®

Flagship Program SHRM & HRCI Recertification Credit Approved